TIP #98 – How to Connect with Patients with Dr Paul Jay Hwin

Everyone says we have to be good at communicating, but what are practical actionable steps we can take to actually achieve this? What should you say? What shouldn’t you say?

In this episode, we cover exactly that. We are joined by Dr Paul Jay Hwin where we discuss the importance of connecting and building value with patients. Paul shares simple tips and a basic framework that we can implement when talking to our patients today. In this episode, we learn how to dive deeper to better understand our patient’s story and what’s truly important to them so we can provide them with the best possible care.

FEATURE #74 – Books, Success & Entrepreneurialism with Dr Kinnar Shah

One of the things we always try to do with the podcast is to bring on dentists from all different walks of life because there are so many facets to dentistry. But, we don’t know what we don’t know. Most of us go through dental school only ever seeing the clinical side – practicing as a general dentist, specialising, academics & research. But this is really just the tip of the iceberg.

In this month’s feature we are joined by Dr Kinnar Shah. Dr Kinnar is a Dentapreneur – that is, the intersection between dentistry and entrepreneurialism. He is a business and success coach, where he helps dentists and practice owners realise their full potential or as he might say, “Create their destiny by design, not by default.”

In this episode, we talk about what success is and the journey towards it, how books have played a paramount importance in Dr Kinnar’s life and different non-clinical skills that are needed to go far in our careers. We talk about Dentapreneurs which is the group Dr Kinnar created to connect like-minded individuals in the industry, what it means, where it’s headed and how we can all be involved.

TIP #97 – Early Airway Intervention & Orthodontics with Dr Derek Mahony

As general dentists, oftentimes we’re the first people to be looking into the mouths of young patients. I know for many of us, treating children can be stressful, and we just want them in and out of there ASAP, no dramas caused. But what if we told you that by doing a simple examination and asking a few key questions, we could make the world of difference to their overall development?

Dr Derek Mahony has been leading the field of orthodontics and early airway intervention for decades now. In this episode, we discuss the links between teeth, the airways and a child’s development. We discuss the importance of a general dentist’s role, the questions we should be asking parents, and what to look out for during our examination of the child.

TIP #96 – A Complaint? Now What? with Harry Nicolaidis

So you’ve gotten yourself into a little bit of a sticky situation and received a complaint…now what? Now, fingers crossed this never actually happens to any of us, but it’s always better to be safe than sorry, to be informed and to have all our bases covered.

Harry Nicolaidis is one of Australia’s leading alternative dispute and litigation lawyers, and assists health practitioners and dental practice owners across a wide range of issues. In this episode, we talk about what to do and perhaps more importantly, what not to do when faced with a complaint. We talk about the protocols we should have in place to look after ourselves and our patients, and who our first point of call ought to be.
Litigation is a scary part of dentistry, but at the end of the day, there is a wide support network around us that we can tap into. You don’t have to face it alone.

TIP #95 – Who Needs Insurance? with Bhupesh Kaphle

I’m young, fit and healthy…do I really need health insurance? Can’t I cheap out and just not buy travel insurance? What exactly is professional indemnity?

Just like tax, there’s a lot of different types of insurance. And when we haven’t directly experienced a sticky situation, it’s often hard to see the value of it or understand what they entail.

In this episode, Bhupesh Kaphle talks us through the basics of insurance and why it’s important. At the end of the day, you’d rather have your back covered, than to have regrets when things don’t go to plan.

TIP #94 – Standing Your Ground with Dr Amanda Phoon Nguyen

All it takes is one conversation to start a movement or inspire a change.

In this episode, we wind down with Dr Amanda Phoon Nguyen and take a deep dive into aspects of our lives beyond just clinical dentistry. I think Dr Amanda is such a wonderful role model for younger dentists in terms of living to your greatest potential, chasing your passions and not worrying so much about what other people think.

We talk about all things from work-life balance (and does that even exist), managing self-doubt and imposter syndrome and standing your ground and knowing when to say no. We also discuss Dr Amanda’s role as current President for the Western Australia Women in Dentistry committee, what it means to her and their vision for the future.

So grab yourselves a cup of tea and wind down with us for this heart to heart chat.

FEATURE #73 – Marathoning Dentistry, Endodontic Training & PhDs with Dr Aovana Timmerman

If there’s one thing I took away from this episode with Dr Aovana Timmerman, it is that dentistry is a marathon not a sprint. It takes discipline, persistence and a consistent pace to maintain motivation and prevent burnout.

In this episode, we talk to Dr Aovana about what it is that drives her passion for continuous learning and growth in dentistry, and the parallels our profession has with physical activity. We reflect on her journey as a general dentist for 10 years, before undergoing endodontic specialist training, research and why she’s now chosen to undertake a PhD.

Dr Aovana is a fantastic role model and really instills confidence in young dentists that there is so much potential for us to do great things – we just have to chase it!