TIP #96 – A Complaint? Now What? with Harry Nicolaidis

So you’ve gotten yourself into a little bit of a sticky situation and received a complaint…now what? Now, fingers crossed this never actually happens to any of us, but it’s always better to be safe than sorry, to be informed and to have all our bases covered.

Harry Nicolaidis is one of Australia’s leading alternative dispute and litigation lawyers, and assists health practitioners and dental practice owners across a wide range of issues. In this episode, we talk about what to do and perhaps more importantly, what not to do when faced with a complaint. We talk about the protocols we should have in place to look after ourselves and our patients, and who our first point of call ought to be.
Litigation is a scary part of dentistry, but at the end of the day, there is a wide support network around us that we can tap into. You don’t have to face it alone.

TIP #95 – Who Needs Insurance? with Bhupesh Kaphle

I’m young, fit and healthy…do I really need health insurance? Can’t I cheap out and just not buy travel insurance? What exactly is professional indemnity?

Just like tax, there’s a lot of different types of insurance. And when we haven’t directly experienced a sticky situation, it’s often hard to see the value of it or understand what they entail.

In this episode, Bhupesh Kaphle talks us through the basics of insurance and why it’s important. At the end of the day, you’d rather have your back covered, than to have regrets when things don’t go to plan.

TIP #93 – What Did I Sign Up For? with Harry Nicolaidis

Congratulations – you’ve just landed yourself a job offer! But now, as you sit down to have a look at the contract you’ve been given, you start to wonder, ‘What did I sign up for?’

It’s job hunting season, and whether you’re new to the game and looking for your first gig or if you already have a job under your belt but have questions about your contract, we’ve got you covered.

Ever wondered what the differences between employee-employer relationships, contractors or service and facilities arrangements (SFAs)? In this episode, we bring it back down to basics to cover all the things we should know when signing a contract.

TIP #88 – Practising Safe and Defensive Dentistry with Dr James Tran

How many times have you dreaded going in to work knowing you have a certain procedure in your books, or gone home thinking if what you did was the right thing. No doubt most of us have experienced this and would love to keep these days to a minimum.

In this episode, Graeme speaks with James about practising safe and defensive dentistry and what this means in your daily practice. Everyone is happy when you are having fun and doing the dentistry you enjoy doing. Predictability while you’re practising reduces your headaches so you can go to work more relaxed and go home without having to worry about the day’s work.

FEATURE #71 – Mastering Your New Patient Consult with Dr Derry Rogers

Dentistry is rapidly evolving and there are so many concepts which we just take for granted nowadays. It’s hard to imagine a time where composite resin wasn’t the normal, digital dentistry didn’t exist and social media wasn’t as prevalent as it is now. 

But Dr Derry Rogers has been able witness all of these changes first hand. Having graduated in 1977 and practiced for over 40 odd years, Dr Rogers was there when the adhesive revolution occurred and was one of the founding fathers that helped bring cosmetic dentistry to Australia. With this wealth of knowledge, Dr Rogers continues to lecture internationally, runs courses through The DR Institute and hosts his own Online Dental Mentoring Podcast

In this episode, we dive into how Dr Rogers conducts his new patient consultations and the tips he has for new graduates to become more effective clinicians. We explore the topics of Personality Profiling, Data Collection & Photography, Diagnosis, Treatment Planning & Sequencing. 

We’ve also created a Google Drive with templates and additional notes on all the concepts we discuss in today’s episode. Check it out here!
ps://drive.google.com/drive/folders/1qHg8SBHNkW1j5NsMjDeNx3_eDfeDrqo2?usp=sharing

TIP #72 – Upskilling & Critically Evaluating Yourself with Dr Andrew Cheng

If there’s anyone who’s really mastered the act of up-skilling rapidly in their early years, then surely it must be Dr Andrew Cheng. From implants, grafts and All-on-X to orthodontics and high level cosmetic dentistry, it seems like he’s done it all for someone who still humbly considers himself a new-grad.

This was a really thoughtful conversation where we talk about developing the right attitude and mindset towards our continuous learning and growth. We talk about how to go about critically evaluating our work, asking for feedback and taking actionable steps to improve. Join us in this episode as we dive into Dr Andrew’s own journey and reflect on how he’s gotten to where he is now.

FEATURE #68 – The Future of Dental Head Start with Dr David Keir

Taking on the challenge of starting a podcast and delving into a world that you know nothing about is daunting. Putting yourself out there in a close knit community is a brave thing to do, and David has done it flawlessly.

David holds an engineering degree, been a dental assistant for a millennia, played semi-pro poker and can now add a successful career as a podcast founder to the mix. There’s not much David can’t do. 

Erica and Graeme sit down with David as they explore David’s life, talk about what Dental Head Start means to them, the future of DHS, and David’s parting wisdom have worked for 5 years and is now leading into a new, fun life adventure. 

We couldn’t think of a better interview to start off the new year 2022 with. 

FEATURE #67 – Building Communities and the New Grad Experience with Dr Anthony Yammine and Dr Yasmin Samiee

Dental Head Start has always been about helping dental students become great dentists, and over the years, we’ve interviewed dozens of successful dentists to hear their journeys and tips for younger dentists. However, with the end of the year looming up and grad season upon us, I thought it would be interesting to turn things around a little, and actually hear things from a new grad’s perspective. And I couldn’t think of anyone better to chat with than Anthony and Yasmin.

Anthony and Yasmin are finishing their first year out as dentists, but even from the get go as wide-eyed dental students, they were doing incredible things for the community. In their final year of dental school, they were the President and Secretary of the Sydney University Dental Association (SUDA) and are both now now continuing to engage with the industry through their roles in ADA NSW Recent Graduate and Advocacy committees.

This was such an insightful conversation hearing Anthony and Yasmin’s fresh perspective on their job hunting process especially as a couple, different mentorship styles and finding the right balance between having confidence as a new graduate dentist, but also understanding their limitations. This is a heart-warming episode full of words of encouragement that I think one that our student listeners in particular will really enjoy!

TIP #67 – Job Hunting During COVID-19 with Dr Jeff Kho

Needless to say, COVID-19 has shaken the world and the dental industry is by no means exempt. So how has this affected the experience of new grads and their job hunting prospects?

Dr Jeff Kho shares his thoughts on the matter – and I’m pleased to let you know, it’s not all doom and gloom! In this episode, we talk about how to begin our job search journey, the pros and cons of old and new books, and how to toss up between multiple great offers.

FEATURE #66 – [Re-Run] Dental Students to Graduates with Dr Rohan Krishnan

Dr Krishnan has spent many years contributing to ADA NSW, initially on and then as chair of the Recent Graduate Committee and more recently as a Board Director. He is also on the board of Filling The Gap and runs his own private practice.

Impressive, yet my interest was peaked when he shared his new project with the University of Sydney. Dr Krishnan has put together a course for Usyd students to help them with transitioning to private practice. Together with hand chosen people from his broad network of passionate, excellent colleagues, Rohan is able to make a difference at the coalface. And I truly hope this becomes an Australia and New Zealand University wide approach.