Dentistry Tips Blog

TIP #96 – A Complaint? Now What? with Harry Nicolaidis

So you’ve gotten yourself into a little bit of a sticky situation and received a complaint…now what? Now, fingers crossed this never actually happens to any of us, but it’s always better to be safe than sorry, to be informed and to have all our bases covered.

Harry Nicolaidis is one of Australia’s leading alternative dispute and litigation lawyers, and assists health practitioners and dental practice owners across a wide range of issues. In this episode, we talk about what to do and perhaps more importantly, what not to do when faced with a complaint. We talk about the protocols we should have in place to look after ourselves and our patients, and who our first point of call ought to be.
Litigation is a scary part of dentistry, but at the end of the day, there is a wide support network around us that we can tap into. You don’t have to face it alone.

TIP #95 – Who Needs Insurance? with Bhupesh Kaphle

I’m young, fit and healthy…do I really need health insurance? Can’t I cheap out and just not buy travel insurance? What exactly is professional indemnity?

Just like tax, there’s a lot of different types of insurance. And when we haven’t directly experienced a sticky situation, it’s often hard to see the value of it or understand what they entail.

In this episode, Bhupesh Kaphle talks us through the basics of insurance and why it’s important. At the end of the day, you’d rather have your back covered, than to have regrets when things don’t go to plan.

TIP #94 – Standing Your Ground with Dr Amanda Phoon Nguyen

All it takes is one conversation to start a movement or inspire a change.

In this episode, we wind down with Dr Amanda Phoon Nguyen and take a deep dive into aspects of our lives beyond just clinical dentistry. I think Dr Amanda is such a wonderful role model for younger dentists in terms of living to your greatest potential, chasing your passions and not worrying so much about what other people think.

We talk about all things from work-life balance (and does that even exist), managing self-doubt and imposter syndrome and standing your ground and knowing when to say no. We also discuss Dr Amanda’s role as current President for the Western Australia Women in Dentistry committee, what it means to her and their vision for the future.

So grab yourselves a cup of tea and wind down with us for this heart to heart chat.

FEATURE #73 – Marathoning Dentistry, Endodontic Training & PhDs with Dr Aovana Timmerman

If there’s one thing I took away from this episode with Dr Aovana Timmerman, it is that dentistry is a marathon not a sprint. It takes discipline, persistence and a consistent pace to maintain motivation and prevent burnout.

In this episode, we talk to Dr Aovana about what it is that drives her passion for continuous learning and growth in dentistry, and the parallels our profession has with physical activity. We reflect on her journey as a general dentist for 10 years, before undergoing endodontic specialist training, research and why she’s now chosen to undertake a PhD.

Dr Aovana is a fantastic role model and really instills confidence in young dentists that there is so much potential for us to do great things – we just have to chase it!

TIP #93 – What Did I Sign Up For? with Harry Nicolaidis

Congratulations – you’ve just landed yourself a job offer! But now, as you sit down to have a look at the contract you’ve been given, you start to wonder, ‘What did I sign up for?’

It’s job hunting season, and whether you’re new to the game and looking for your first gig or if you already have a job under your belt but have questions about your contract, we’ve got you covered.

Ever wondered what the differences between employee-employer relationships, contractors or service and facilities arrangements (SFAs)? In this episode, we bring it back down to basics to cover all the things we should know when signing a contract.

FEATURE #72 – Perspectives of a Dental Student with Joanne Ling, Richard Zhu & Anushka Fernando

At Dental Head Start, our goal has always been to keep our conversations real and relevant for students and new grads, and so what better way to do that than to hear directly from you guys! In this episode, we are joined by some fellow students from around Australia, who are completing their final year of dental school, to get their perspectives on what it’s like for the new generation of dentists.

From USYD to UQ to La Trobe, join us to hear about the differences between each university’s curriculum and culture, the different committees and extra-curricular activities Richard, Anushka & Joanne are involved with, and the pearls of wisdom they have for younger students. We dive into what the future looks like for everyone and the topics that as future graduates, we’d love to learn more about.

And if there’s anything you’d like to learn more about, or even if you just want to chat, don’t be a stranger! We’d love to hear from you.

Find us on Instagram or Facebook!
Dental Head Start @dentalheadstart
Erica Hwin @ericahwin.dmd
Cigdem Kipel @dr.cigdemkipel
Graeme Pearson @dr.graemepearson

TIP #92 – Working Out The Prosthetic Side of Implants with Rob Dulieu

If you’ve ever flipped through a product catalog for prosthetic implant components, you’ll know that there is a LOT there. Literally hundreds of components, connections, abutments, screws, copings, healing caps, analogs, channels and more. And that’s just for one brand.

So when we come to restoring implants, what do we ask our lab for? How do we make decisions around implant prosthetics? What are the common mistakes people make here?

Rob Dulieu is a master ceramist and lab technician with extensive experience in all types of implant restorations – everything from single implant crowns to complex multi-unit cases.

He has guided many young dentists through this steep learning curve and shares with us his top tips for restoring implants and the decision making process around the prosthetic side of implants.

TIP #91 – The Non-Tooth-Related Toothache with Dr Amanda Phoon Nguyen

“If you cannot replicate the pain, don’t take the tooth out.”
The non-tooth-related toothache – the age old conundrum that seems to trouble all dentists. But what is it really in the hands of an oral medicine specialist?
In this episode, Dr Amanda Phoon Nguyen breaks down orofacial pain – from its presentation and diagnosis to how it might be managed. We talk about what general dentists should expect when these patients present at their door, and how they should liaise with specialists.
This is a dense and fascinating discussion about the complexities of orofacial pain. And whilst it may be beyond the scope of general dentists to treat alone, I think it is crucial to appreciate what it is to understand where we stand in the holistic management and treatment of these patients.

TIP #90 – What Your Lab Technician is Really Thinking with Rob Dulieu

What do lab technicians really wish for from their dentists? I asked Rob Duleiu, dental technician and master ceramist at RWD dental lab, to give it to us straight. And it’s about criticizing our preps.

In this podcast, Rob and I get into the top do’s and don’ts for dentists, but from the point of view of a ceramist or technician. He reveals some eye opening insights around what we can do as dentists to make life easier for our lab technicians, how to help them do better work for us and achieve a better outcome for our patients.

If you’ve ever blamed your lab for something less than ideal, listen to this episode. We talk preps, impressions, scanning, mode of communication, feedback, photography, videography and more. There’s so much in our control.

TIP #89 – Tax, What’s That? with Bhupesh Kaphle

We learn a lot of things throughout our extensive education, but the one thing we don’t really cover before we graduate is what to do when we suddenly have a taxable income.

Thankfully, even though I have no idea, we have people like Bhupesh Kaphle – an accountant and tax & business advisory specialist – where this is his area of expertise. In this episode, we cover all the tax basics from the different types of taxes, your assessable income, allowable deductions, choosing a good accountant and the importance of recording your expenses.

For those in a similar boat to me, who also get overwhelmed by this topic, I hope this is a beneficial episode for you to tune into!